Saturday
27Feb2010

Operational Transparency 

In his Buzzmachine blog, Jeff Jarvis writes about a Continental Airlines choice of transparency over secrecy after flights were cancelled:

Continental is practicing operational transparency. It opened up information is already has to us, the customers, so we can be informed and empowered. This way, I’m not cursing the airline and its employees. I’m well aware that our flight might be canceled and that’s entirely out of Continental’s control, so I wouldn’t blame them. But every time this has happened in the past, I hated being in the dark; I hated being lied to by airlines; I simply want more information. And now an airline is giving it to me. Bravo for Continental.

Operational transparency is only possible when someone has sat down and calculated the benefit of the true information vs. the costs of its absence. Good on Continental in this case, and we should all look to say more when there is no serious competitive disadvantage to secrecy- hiding behind “approved messaging” will just keep your customers from taking your side.

Thursday
25Feb2010

Kraft should show its Human side

I've written a new post in my "Human Marketing" series about how Kraft's way out of a PR and ingredient quality crisis is by reinforcing the trust relationships we used to take for granetd, and now question.  Let me know what you think.

Sunday
07Feb2010

Lessons of selling less for more 

In Duane Reade this afternoon, I stopped in for some batteries.  After that bewlildering purchase, (Buy 16 get 2+2 free? I think all these packages were designed to get you to use a calculator which...you guessed it, eventually needs more batteries) I was wondering what ultra low price Coke products were going for.  I purchased a few 12packs of Coke Zero myself when they were 2 for $7 last year (that's right, 24 cans, $7).

Now what?  Well, look at these cute little cans of coke! 8 ounces!  AWWWWW.  Except eight, 8oz cans is 4.59 and the 12pks below are $3.99!  Did you know that this little genius of a gimmick increases the price per ounce by 158%????

It's only 100 calories worth of Coke- I get this phenomenon but find it to be wasteful, an admission that we are unable to make healthy and wholesome decisions about food.

But it's far worse than that. The cans themselves are like little bits of wasted ingenuity.  What else could we have done with those resources?  With the energy to manufacture, distribute, ring up. label, formulate, and market this product?  Would we be closer to housing the homeless?  Empowering community entrepreurs?  Powering the country with wind or solar power?  Coming to a consensus about health care reform?  Understanding the causes of cancer?  Understanding each other?

Wasted effort.  The free market, in its obsession with immediate gratification, trades short term incentives for a slower, sustainable vision.  Easy credit, fragile products, unaccountable corporations victimize the global economy.

We all have choices - I'm searching for long term value creation and seeking to consume in a sustainable way.

I'll write in the future about this from the corprate strategy perspective.

 

 

Thursday
14Jan2010

Heartfelt Marketing scores - Griffin and Dave Delaney

This is the kind of multi-media experience I believe any brand can undertake with the right people approaching a high-profile event.  While you would do lots of things differently to reflect your brand, the skeleton is here.  Chris Brogan's post on Griffin is excellent, here are excerpts:

Summary:
Dave Delaney and his company, Griffin, put on quite a great little project with CESBound. They took an old VW bus, after hours, and restored it, and then drove it from Nashville all the way to Las Vegas for CES. Along the way, they made media, met friends, told stories, shot photos, froze a bit, played music, and had a blast.

Key takeways (from the bottom of the post):

  • Tell a story and tell it well.
  • Capture the story in multiple types of media.
  • Involve people by communicating and relationship-building.
  • Tie it to your core theme and beliefs (Griffin is a lot about art, design, expression).
  • Build a meaningful online presence around the experience. Don’t call CESBound a microsite.
  • Do it inhouse. Near as I can tell, they had no external agency help with the project.
  • Share the spotlight. Griffin also partnered with Threadless to create a special CES iPhone case, with BrightKite for location services, and more.
  • Bring it all home. The team did a great job of telling a story that also strengthened the brand.

Kudos to Dave Delaney and thanks as always to Chris Brogan for calling out a rockstar story.

Tuesday
24Nov2009

Happy Thanksgiving!

Just in case I don't post over the holiday, Happy Thanksgiving!  Or, Slapsgiving!